Save the Children International has an exciting opportunity for a Workplace Technology IAM Lead (LAC) to join our global team.
Team and Job Purpose
Ensuring the robust, safe and reliable operation of the infrastructure that enables SCI's core operating platforms and end users
The role of the Workplace Technology IAM Lead is to support O365 and Azure identity management deployment, design, build, and day-to-day Operations & Sustainment of our enterprise identity management in a 24/7 operation. This person will also participate in the management of our consolidated server infrastructure and assist with the migration of systems from our data centres to the private/public cloud, plus providing the SCI-SCA movement SSO capabilities to ease access to end users to the variety of applications that serve the organization.
Job Title: Workplace Technology IAM Lead (LAC)
Reports To: Cloud Services & Modern Workplace Team Leader (Asia/LAC)
Work Pattern: Hybrid/Remote with flexible working options available
Contract Length: Permanent
Grade: P5
Location: Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: Hiring Locations
Time Zone (that the role holder must be available to work in): Asia Region Time Zones (UTC/GMT +3.5 hours or more)
Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.
International Travel Requirements: Yes, up to 5
Budget Responsibility: None
People Management Responsibility: None
Principle Accountabilities
• Manage O365 and Azure Identity management and administration, troubleshoot Office 365 message routing and delivery issues, and respond to critical system issues during and after business hours, maintaining consistent documentation in line with global team standards.
• Ensure IT infrastructure stability for all Save the Children International global systems, managing and escalating support cases with vendors like Microsoft Support, and advising management on additional support escalation for critical incidents and emergency activities.
• Provide feedback on new enhancements and infrastructure design to the development team, ensuring continued efficiency of IT Services, such as implementing Microsoft SSO for all platforms within SCI-SCA, while operating in accordance with Save the Children’s change management process.
• Collaborate with the security team to track, analyse, and mitigate threats such as spam, malware, and unauthorised access to safeguard the organisation’s digital environment.
• Create and maintain IAM documentation, ensuring it is up-to-date and aligned with global standards, and accessible to team members across different regions, fostering a culture of transparency and accountability.
• Promote and embed Save the Children International’s values of diversity, equity, and inclusion in all aspects of identity access management, ensuring that IT services are accessible and inclusive for all staff members.
Experience and Skills
1. Extensive experience in managing identity and access management (IAM) solutions, ensuring they align with organisational policies and standards.
2. Strong understanding of Office 365, Azure Active Directory, Entra ID, Microsoft Intune and related identity management tools, including user and group management, role assignments, policy implementations, permissions, and license allocation
3. Experienced in Single Sign-On (SSO), multi-factor authentication (MFA), and related technologies.
4. Considerable experience in handling critical system issues and providing after-hours support to ensure IT infrastructure stability.
5. Experience in collaborating with vendors like Microsoft Support for escalated cases and managing support tickets effectively.
6. Proficient in scripting languages such as PowerShell to automate administrative tasks with understanding of network concepts and protocols particularly related to identity and access management.
7. Substantial experience in operating within an established change management process to implement IT changes with minimal disruption with track record in maintaining thorough and coherent documentation for IT processes and infrastructure.
8. Knowledge of IT security principles, including threat analysis and mitigation strategies.
Education and Qualifications
Essential
• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Desirable
• ITIL Certification
• Microsoft qualifications - Office 365, Azure e.g. MCSA, MCSE, etc.
Working at Save the Children International
Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.
We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.
The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.
Diversity, Equity and Inclusion and Equal Opportunities
DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.
We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.
Reasonable adjustments will be made should any candidate invited to interview require this.
Application Information
Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.
Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.
Our recruitment process:
- Application review by our recruiting team based on your CV and cover letter
- Two-stage competency-based interviews with the hiring team
- Some recruitment may include an additional assessment or case study stage, or a third stage interview
- If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks
We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.
Save the Children does not charge a fee at any stage of the recruitment process.